A design jam is a short, one week sprint to learn, wireframe, and design an application for a potential client. We had a small team consisting of designers and project managers to talk with the client, learn about the current product, and then take that knowledge and create a few screens to show ideas of what is possible. While it was an extremely condensed timeline, we were able to create wireframes, design comps, and an interactive prototype that really wowed the client with innovative thinking using proper user-friendly techniques.
Manage the product fleet, troubleshoot distributor issues, identify customer trends, manage distributor territories, and test new products.
Troubleshoot dealer issues with the CorConnect system, daily dealer interactions, CorConnect portal assistance
Dispatch technicians, provide remote customer & technician assistance, and identify available opportunities for new products
Our team had one week to complete this project. We started with a knowledge session on the current state of the portal and its users, used design thinking methods to develop a solution, and used quick iterations to sketch, wireframe, and design rapidly.
The following descriptions and images are in the order that we started working on the project. We began with a knowledge transfer meeting with the client, were we took notes, whiteboarded features to include, and started our initial sketching to validate our ideas. We then moved quickly into low fidelity wireframes, which we presented to the client to validate our approach and ensure that we were covering everything in the requirements. From there, we had very little interaction with the client, and proceeded to make our low fidelity wires into high fidelity wires, finally handing them over to the visual team to make them look amazing. Our final presentation was on Friday, and after a short, week-long sprint, we had created several visually appealing screens, checked off every requirement, created an interactive prototype in Invision, and really impressed our client and their team.
We met with the client first thing Monday morning to talk about the current product, what features the client envisioned to include, and then had a quick brainstorming session as a team to start ideating.
After meeting with the client, we had a brief 4 hours to start going through all of the information that was presented to us, organize the information in a way that would make the product more efficient and user-friendly, and start sketching. We created some quick low fidelity wireframes to start validating our ideas, and presented to the client on Monday afternoon.
After validating our ideas with the client, we started to add more details to the low fidelity wireframes to create these high fidelity wireframes. This helped the visual designers figure out how to start designing parts of the page. These wireframes also ensured that we had all of the information that the client requested before getting into the pixel perfect details.
Our main goals for the wireframes were to:
Finally, our visual designers took our high fidelity wireframes to the next level and created this final visual designs for the product. With such a colorful palatte and visual appeal, it would be hard not to want to work on this application every day. We put these designs into an interactive Invision prototype to help tell the story of this application in an interactive way.
We presented our final solution on Friday afternoon, to an enthusiastic client and additional team members that came on the call to see what we came up with. While the final designs still need some tweaking, the client was very impressed with our ideas. He said that we came up with some ideas that he never thought of before, and it made him see the product in a new light. As far as our goals were concerned, we were able to showcase our ability to innovate with a limited amount of time and a lot of hard work.
- Mark L., Carrier's Product Manager